Dr. Cheyenne Carter
336-501-8044
Compassionate  individual & couples counseling for Winston-Salem & surrounding communities

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Frequently Asked Questions...

What are your rates?

$135 for standard 60 minute sessions

$175 for extended 90 minute sessions

Extended sessions are only utilized after we assess that the longer length has therapeutic value. Usually these are only offered for some couples or family situations.


I accept cash (exact change please), checks, and credit/HSA/FSA cards. I do require all clients to keep a card on file in my online, secure system. However, they can choose to use an alternative form of payment at the conclusion of sessions if so desired. 


Do you accept insurance?

I am an out-of-network provider. Clients pay the full rate for sessions when services are rendered. Some insurances may reimburse you a portion of the fee that you have paid to me. I will provide you an itemized receipt that you can submit to your insurance company. If you are interested in exploring your out-of-network benefits, please call your insurance company directly and ask them the following:


  • Do I have out-of-network mental health insurance benefits? Some companies call these behavioral health benefits. 
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?

 

What is your cancellation policy? 
I value each of my clients, and your time is reserved solely for you. Because I maintain a limited practice, it is not uncommon for me to have a wait list. Therefore, I require 24 hours notice if you need to cancel or reschedule your appointment. Otherwise, you will be required to pay the full cost of the session. Exceptions to this policy exist (i.e. emergencies, illness) and are at my discretion.


What forms do I need for my initial session?

Intake packets will be completed via an online Client Portal that will be emailed to you following the scheduling of your initial session. All forms must be completed before the initial session can occur. If you are engaging in couples or family counseling, each person attending therapy must complete an intake packet. If computer access is limited, please alert me.  We will explore alternative ways to complete the required paperwork. Initial paperwork will include a demographic form, informed consent document, credit card information form, and privacy practices disclosure form.


Release of Information (Optional form for collaboration with other individuals/professionals. Can be completed anytime during the course of counseling.)



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